Current rail information is available on the holiday pages of our website. Travel schedules published in the brochure are accurate at the time of going to press.
Please refer to your Confirmation of Booking invoice for the travel information specific to your holiday. Please be aware however that train timings and routings
may change between you booking and travelling on your holiday with us.
Significant changes will be advised separately as they occur but minor changes will only be notified in your final travel documents, which will be sent to you with your travel tickets approximately 2 weeks before departure. Please note that alteration of your outward travel times by less than 12 hours, change of routings
are examples of what may be deemed a minor change to your holiday arrangements.
Your travel documents and baggage labels: will be sent to you about 2 weeks before departure.
If you have paid in full but not received your travel documents within 7 days of departure, please contact our Travel Department urgently on:
Telephone: +44 (0) 1707 386 732, or
When you receive your tickets, it is important to check that all details are correct and as expected. Please contact us immediately if there are any errors or if you are unsure about anything.
Ticket details must reflect your name as printed in your passport or you may not be permitted to board your international train. When packing, it is also a good idea to put some form of identification inside your luggage.
There may be charges for on-board food and beverages. The latest information relating to this will be sent with your travel documents.
You may be able to preselect your seat in advance for a fee. Please contact our Travel Department for further information.
Should you book late, particularly less than six weeks before departure, we may have to offer to buy in
an additional seat for you at a higher price or in a different ‘ticket class’ than that obtained for the majority of your travelling companions.
Extended Travel Delays
Rail services can be delayed – it’s beyond our control – but we and the rail companies concerned make every endeavour to provide
refreshments and, when necessary, accommodation in reasonable relation to time
In the event of a delay to your return journey, for example
due to industrial action, although we will provide you with reasonable assistance, we will not be responsible for any additional accommodation costs for additional days that you must stay in the destination before your return flight.
Many international railway stations now operate airport-like security procedures and may select passengers for body scanning. A refusal to be screened will result in passengers not being permitted to travel.
Checking Current Rail Schedules
Current travel information for a given departure can be checked on the individual holiday pages by pressing the ‘Book’ button next to your chosen departure date, entering a number in any room type showing space available, then hovering your mouse over the ‘See Details’ icon against your chosen departure airport.
Licensing and Bonding
Chapters Experience Holidays is operated by RWH Travel Limited
. RWH Travel Limited are bonded with and regulated by various travel authorities who ensure you get a holiday service you can trust. Find out more on our Financial Protection page.