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Current flight information is available on the holiday pages of our website. Travel schedules published in the brochure are accurate at the time of going to press. Please refer to your Confirmation of Booking invoice for flight information specific to your holiday. However, please be aware that flight details may change between you booking and travelling on your holiday with us.

Significant changes will be advised separately as they occur but minor changes will only be notified in your final travel documents, which will be sent to you approximately two weeks before departure. Please note that an alteration of your outward flight times by less than 12 hours, change of aircraft type or airline are examples of what may be deemed a minor change to your holiday arrangements.

Travel Documents

Your travel documents and baggage labels will be sent to you about two weeks before departure. If you have paid in full but not received your travel documents within 7 days of departure, please contact us urgently on:

Telephone: +44 (0) 1707 386 732, or 
Email:   [email protected]

When you receive your tickets, it is important to check that all details are correct and are as expected. Please contact us immediately if there are any errors or if you are unsure about anything.

Ticket details must reflect your name as printed in your passport or the airline or other carriers may refuse to allow you to board your flight, train or ship. When packing, it is also a good idea to put some form of identification inside your luggage.

In-Flight Catering

Many scheduled and charter airlines now charge for onboard food and beverages. The latest information relating to this will be sent with your travel documents.

Regional Flights

We are able to offer connecting flights in conjunction with the international flight arrangements for many of our holidays. We always endeavour to offer as many regional airport departures as possible and make travelling from your local airport even easier. However, as a specialist small-group tour operator offering holidays in some remote areas of the world, some overseas transfers may be long, and difficult without private transport and therefore costly. 

Our aim is to ensure holiday prices are kept as competitive as possible and your arrival in your destination no more arduous than necessary so please understand that for all these reasons, regional flying isn’t available on all holidays. You can, however, book our holidays ‘land only’ and arrange your own travel arrangements. 

Please note that in some instances we may require the full flight cost to be payable at the time of booking and that, unfortunately, this cost is non-refundable. Details are usually available on the individual holiday pages or in our brochure.

R1 - For these holidays we do not offer regional flights with airport to hotel transfers, but there is a wide choice of regional flights operating from the UK which you may choose to book independently. We can offer lots of advice regarding easy transport options to/from your resort.

R2 - We can offer regional flight options but due to the location and travelling time to our resort we operate just one transfer coach between the airport and our hotel to coincide with our main group. This may mean that there is a wait at the overseas airport in one or both directions.

R3 - We can offer regional flight options and often there will be up to two transfer vehicles (which may include coaches, minibuses or taxis) from the airport to the hotel and vice versa which will minimise any waiting time at the overseas airport.

The prices are very competitive (see holiday pages for details) and in order to benefit from complete peace of mind plus the following, ask us to book the flights for you: 

  • Check in for the whole journey, removing the need to reclaim luggage and re-check-in in London 
  • Less connecting time required 
  • Flexibility to change to another flight if the international time changes 
  • Knowledge that the airline will take responsibility for getting you to the final destination if a connection is missed due to a major delay

  • For further information contact our Travel Department on:

    Telephone: +44 (0) 1707 386 732 or
    Email: [email protected]

    Airline Seating

    Many airlines allow you to prebook your seat in advance for a fee; alternatively, you can choose a seat at check-in at no additional charge. On many charter services extra legroom seats can also be purchased subject to availability. Please contact our Travel Department for further information.

    Late Bookings ?

    Should you book late, particularly less than six weeks before departure, we may have to offer to buy an additional flight seat from the airline for you at a higher price or in a different ‘ticket class’ than that obtained for the majority of your travelling companions.

    In these situations, although you may have paid a flight supplement, unless specifically otherwise stated, your seat will still be in the standard economy class cabin rather than in a premium cabin class such as ‘Premium Economy’ or ‘Business’ class.

    Tailor Made Extensions

    It is often possible to ‘bolt on’ a mini independent package to your holiday, with an extra stay at our hotel(s) at the start or end of your holiday. For changes to our group flight arrangements, a flight administration charge of £35 per person will apply. Contact our Travel Department to find out more.

    Extended Travel Delays

    Flights can be delayed – it’s beyond our control – but we and the airlines concerned make every endeavour to provide refreshments and, when necessary, accommodation in reasonable relation to the time of day.

    In the event of a delay to your return flight, for example, due to industrial action at the airport or unexpected bad weather, although we will provide you with reasonable assistance, we will not be responsible for any additional accommodation costs for additional days that you must stay in the destination before your return flight.

    Security Arrangements

    Many airports now select passengers for whole body scanning. A refusal to be screened will result in passengers not being permitted to travel. You may also be subject to fingerprint and other biometric checks.

    Current Flight ?Schedules

    Current flight information for a given departure can be checked on the individual holiday pages by pressing the ‘Book’ button next to your chosen departure date, entering a number in any room type showing space available, then hovering your mouse over the ‘See Details’ icon against your chosen departure airport.

    Airport Parking, Hotels and Lounges

    If you plan to park, overnight or relax at the airport before your flight discounts on airport parking, hotels and lounges we recommend the service provided by Holiday Extras. Offers are also available for Airport Parking, Hotels & Lounges at the UK airports themselves.

    To book visit Holiday Extras and quote WX64.

    Licensing and Bonding

    Chapters Experience Holidays are operated by RWH Travel Limited. RWH Travel Limited is bonded with and regulated by various travel authorities who ensure you get a holiday service you can trust. Find out more on our Financial Protection page.

    EU Community list of Banned Airlines

    We are required by EU law (Article 9 of Regulation EC No 2111/2005) to draw your attention to the existence of a Community list containing details of airlines banned from operating within EU Airspace.


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