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Consumer Protection


Consumer Protection

Chapters Experience Holidays is operated by RWH Travel Limited, a company bonded with and regulated by the following travel authorities who ensure you get the holiday service and protection you can trust.

We are a member of ABTA The Travel Association, which helps holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA:

  • 30 Park Street, London SE1 9EQ
  • Tel: 020 3117 0500 

Chapters Experience Holidays is also a member of AITO, the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the Association’s Code of Business Practice and adhere to the AITO Quality Charter, which can be viewed online. Visit the website to find out more about the Association or call 020 8744 9280.

 Your Financial Protection

All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. Our ATOL number is ATOL 0990. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

ATOL Protection does not apply to all holiday and travel services on this website or in our brochure.






 
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