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Consumer Protection


Consumer Protection

Chapters Experience Holidays is operated by RWH Travel Limited, a company bonded with and regulated by the following travel authorities who ensure you get the holiday service and protection you can trust.

We are a member of ABTA The Travel Association, which helps holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA:

  • 30 Park Street, London SE1 9EQ
  • Tel: 020 3117 0500 

Chapters Experience Holidays is also a member of AITO, the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the Association’s Code of Business Practice and adhere to the AITO Quality Charter, which can be viewed online. Visit the website to find out more about the Association or call 020 8744 9280.


Financial Protection
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ATOL 

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ATOL stands for Air Travel Organiser's Licence and is a financial protection scheme run by the Civil Aviation Authority (CAA). It protects monies paid by clients to holiday companies for package holidays which include a flight. 

All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. Our ATOL number is 0990.

When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

ATOL Protection does not apply to all holiday and travel services on this website or in our brochure.

ABTA 

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Chapters Experience Holidays (as a part of RWH Travel Ltd) is a member of ABTA with membership number V5094.

ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30, Park Street, London SE1 9EQ Tel: 020 3117 0500 or www.abta.com.

The above applies only to services supplied by RWH Travel Ltd and does not apply to services featured that are provided by Ageas Insurance Ltd or any other company.

AITO 

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Chapters Experience Holidays (as a part of RWH Travel Ltd) is also a member of the Association of Independent Tour Operators (AITO).

AITO represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the association’s Code of Business Practice and adhere to the AITO Quality charter, which can be viewed on www.aito.co.uk. Visit the AITO website to find out more or call 020 8744 9280.

IATA 

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Chapters Experience Holidays (as a part of RWH Travel Ltd) is also an accredited IATA agent

 

Data Protection & Privacy Policy
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We are registered under the Data Protection Act. In order to process your booking and to ensure that your travel arrangements run smoothly, we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them or required by law.

Where your holiday is outside the European Economic Area (EEA), controls on data may not be as strong as the legal requirements in the UK. We will not pass any information on to any person not responsible for part of your travel arrangements, unless required by law e.g. customs and immigration authorities. This applies also to any sensitive information that you give us. In making this booking, you consent to this information being passed on to the relevant persons.

We will also hold your information to send you brochures or inform you of offers in the future, but we will not pass this on to anyone else for marketing purposes.

See our current Privacy Policy.







 
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